Refund Policy

We want you to feel confident ordering fresh, natural products. Please read this policy before you buy. Fresh/kitchen-made cosmetics have a limited use window, so some items cannot be returned once opened.

1. Damaged, wrong or missing items

If your parcel arrives damaged, leaking, with the wrong product, or items missing, write to us within 48 hours of delivery with:

• order number;
• unboxing photos/video of the parcel and product;
• the issue in brief.

After we verify, we will replace the item or refund the product value (and shipping, if the error was ours).

2. Change of mind

Unopened products in original, unused, saleable condition may be returned within 7 days of delivery. We do not accept returns if:

• the seal/jar/tube is opened, used or tampered with;
• the product is a fresh paste, malai, perishable kitchen item, or marked “non-returnable”;
• free gifts, samples or sale/flash-deal items (unless defective);
• the product is past the “use within” window printed on pack.

3. How to raise a return

Email or WhatsApp support with your order number. Do not ship anything back until we share a return ID and address. Reverse pickup may be arranged in serviceable pin codes; otherwise you may need to self-ship. Return shipping is paid by you for change-of-mind returns, and by us for defective/wrong items.

4. Refunds

Once we receive and inspect the return (usually 5–7 business days):

• Prepaid orders: refund to the original payment method within 7–10 business days after approval.
• COD orders: refund by UPI/bank transfer to the details you provide.

COD fees, gift wrap and used-product amounts are not refundable unless the product was defective.

5. Cancellations

You may cancel until the order is packed/shipped. After dispatch, the return policy above applies. We may cancel orders in case of address issues, payment failure, suspected fraud, or stock/freshness limits, with a full refund of any amount paid.

6. Quality

Natural products can vary slightly in colour, scent and texture between batches. That is not a defect. Store away from heat and sunlight as directed. We are not responsible for issues caused by wrong storage or use after the recommended period.

7. Consumer rights

This policy does not affect your rights under the Consumer Protection Act, 2019 for defective or misleading goods.